Terms of Service

Welcome to Room Pocket. By accessing or using our platform, you agree to comply with and be bound by these Terms of Service.

1. Our Role as a Platform

Room Pocket acts solely as an intermediary technology platform connecting Guests with independent Property Hosts. We do not own, manage, or operate any of the properties listed on our site. While we enforce strict quality and verification standards, the ultimate responsibility for the condition of the room and the guest experience lies with the individual Host.

2. Payments & Booking Fees

To instantly secure a reservation, Guests are required to pay a 10% Advance Deposit via our secure online payment gateway. The remaining 90% balance must be paid directly to the Host in cash or via UPI upon arrival.

• The 10% advance deposit serves as Room Pocket's platform booking fee and is strictly non-refundable in the event of a guest cancellation or no-show.
• Room Pocket charges exactly 0% commission to our Hosts. Hosts receive 100% of the balance collected at the property.

3. User Verification (KYC)

For the safety of our community, Room Pocket may require both Hosts and Guests to undergo Identity Verification (KYC) by uploading a valid government-issued ID. We reserve the right to suspend or terminate accounts that provide false information or fail to complete the verification process.

4. Host & Guest Conduct

• Hosts: Must honor all confirmed bookings, maintain accurate calendars, and ensure their properties match the photos and amenities listed. Failing to honor a confirmed booking will result in platform removal.
• Guests: Must arrive within the expected timeframe, provide the secure 4-digit Check-In PIN to the host, and respect the property's house rules.

5. Limitation of Liability

Room Pocket shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of your use of the platform, your stay at a property, or interactions between Guests and Hosts.