Platform Support (Escalations)
If your host is unresponsive or you have a payment issue, contact the Locus team directly.
Frequently Asked Questions
Who should I contact first?
Always contact your property host first for directions, amenities, or check-in timing. They are best equipped to help you on-site.
What if my host isn't picking up?
If you cannot reach your host at the time of check-in, please use the WhatsApp button above to contact the Locus Support Team immediately.